Introduction

Marcentra Corporation N.V. is committed to fostering a safe, enjoyable, and responsible gaming environment in full compliance with the Curaçao Gaming Authority (CGA) standards under the National Ordinance on Games of Chance (LOK). We recognize that while gaming is a form of entertainment for many, it carries potential risks of addiction and financial harm. This Responsible Gaming (RG) Policy outlines our dedication to minimizing these risks by providing robust tools, resources, and support to help users maintain control over their gaming habits. By adhering to this policy, we aim to promote a balanced approach to gaming, protect vulnerable individuals, and ensure our operations reflect the highest standards of player welfare as mandated by the CGA.

Player Protection Measures

• Age Verification: Users must confirm they are at least 18 (or the legal gambling age in their jurisdiction) via mandatory identity checks before accessing gaming services.

• Self-Exclusion Options: Users may opt for temporary (minimum 7 days) or permanent self-exclusion, blocking account access during the chosen period.

• Limit-Setting Tools: Users can set daily, weekly, or monthly deposit, wager, and loss limits, adjustable with immediate effect for reductions and a 7-day cooling-off period for increases.

• Time Management: Session time limits and mandatory reality checks (pop-up reminders every 30 minutes) are available.

Self-Exclusion and Cooling-Off Periods

• Voluntary self-exclusion is available via account settings or Customer Support ([email protected]).

• Once activated, self-exclusion cannot be reversed until the specified duration expires.

• Excluded users are barred from opening new accounts during the exclusion period.

Responsible Gambling Tools

• Reality checks notify users of time spent every 30 minutes.

• Users have 24/7 access to detailed gaming and transaction history.

• Direct links to professional help organizations are displayed on the platform.

• Loss limit alerts trigger at 80% of the set limit.

Underage Gambling Prevention

• Strict CGA-compliant age verification is required at registration.

• Accounts detected as underage are closed; deposits returned and winnings forfeited.

• Employees are trained to identify and report underage gambling attempts.

Advertising and Marketing Standards

• Advertisements must not target minors, vulnerable individuals, or self-excluded users.

• Responsible gaming messages and helpline contacts are included in marketing.

• Promotions are structured to avoid encouraging excessive play.

Training and Awareness

• All staff complete mandatory annual RG training.

• Customer support assists with RG tools and referrals.

• Player education initiatives highlight RG tools and resources.

Support and Assistance

• Support resources are accessible on every page.

• External support organizations include GamCare, BeGambleAware, Gamblers Anonymous, Gambling Therapy, and Responsible Gambling Council.

• Information on Curaçao-based counseling services is provided.

Policy Review and Updates

• This RG Policy is reviewed at least annually.

• Policy amendments are communicated via email and posted on the Website.

• By using the platform, users agree to comply with this Policy.

CGA Compliance Enhancements (2025)

• Integration with a centralized CGA exclusion register.

• AI-driven analytics to flag at-risk behaviors.

• Source-of-funds declaration for high-value transactions.

• Annual RG compliance reporting to the CGA.