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Terms And Conditions

Terms & Conditions

Date: 01/09/2025 

Introduction 

These Terms and Conditions ("Terms") establish a binding legal agreement between  you, the customer ("Customer"), and Marcentra Corporation N.V., a limited liability company  registered in Curaçao with a registered address at Cassandraweg 52, Curaçao and  company registration number 151335. Licensed and regulated  by the Curaçao Gaming Authority (CGA) under the National Ordinance on Games of  Chance (LOK) and License OGL/2024/234/0315, we provide sports betting  and casino services through our website www.bettorian.com and related services (collectively,  the "Service"). By accessing any section of the Website, opening an account, or using  the Service—including via mobile or tablet devices—you agree to be bound by these  Terms, which encompass the Website Terms and Conditions, game-specific rules,  General Promotional Terms, promotion-specific terms, Privacy Policy, Cookie Policy,  and any other applicable rules displayed on the Website (collectively, the "Terms of  Use"). Your continued use of the Service signifies acceptance of these Terms,  superseding any prior agreements, and acknowledges the inherent risk of financial loss  in gambling, for which you assume full responsibility. Please read these Terms carefully,  and if anything is unclear, contact our Customer Service Department at [email protected]. 

General Provisions 

  • Acceptance: Using the Service or opening an account constitutes agreement to  the Terms of Use. 

  • Supersession: These Terms replace all previous agreements and apply to all  betting and gaming activities. 

  • Amendments: 

  • We may modify the Terms due to regulatory updates, customer service  improvements, or operational needs. 

  • Material changes will be notified via email or Website notifications,  requiring reconfirmation; non-substantial changes may occur without  prior notice. 

  • Continued use post-amendment indicates acceptance; unsettled bets  prior to changes follow pre-existing Terms.

  • Conflict Resolution: In case of conflict, the Terms of Use listed in the  Introduction prevail. 

  • Language: The English version of these Terms is authoritative in case of  discrepancies with other language versions. 

  • Governing Law: The laws of Curaçao govern these Terms and the Service. Parties and Licensing. While Curaçao courts have primary jurisdiction, the Operator may bring proceedings in other competent jurisdictions where appropriate.

  • Operator: Marcentra Corporation N.V., licensed by the CGA for sports betting and casino services. 

  • Regulatory Compliance: Operates under CGA oversight and LOK regulations. 

Customer Obligations 

  • Eligibility: 

  • Must be 18 or older (or the legal gambling age in your jurisdiction).

  • Must be legally capable of entering binding contracts. 

  • Must use the Service lawfully in your jurisdiction. 

  • Account Use: 

  • Act solely for personal, non-commercial purposes, not on behalf of  others. 

  • Use only funds you are authorized to deposit (e.g., as the legitimate owner  of payment methods). 

  • Maintain one account only; multiple accounts may lead to closure and  forfeiture of winnings. 

  • Prohibited Actions: 

  • No fraudulent, illegal, or manipulative activities (e.g., reversing payments,  using bots, exploiting glitches). 

  • No use of information obtained illegally or in bad faith. 

  • No conflict of interest or unpaid betting liabilities. 

  • Responsibility: 

  • Fully liable for financial losses from betting. 

  • Must act in good faith toward the Service and other users.  

Registration and Account Security

  • Registration Process: 

  • Complete the registration form with accurate, up-to-date personal  information (name, surname, address, email). 

  • Pass verification checks, providing valid ID (e.g., passport, driver’s  license, national ID) and proof of residence (e.g., utility bill). 

  • Confirm acceptance of these Terms and answer eligibility questions (e.g.,  age, sole account, no self-exclusion). 

  • Receive and confirm a registration email with a numbered, date-stamped  T&C copy before depositing funds. 

 

  • Account Rules: 

  • One account per customer; duplicates by you or related parties are  prohibited and subject to closure. 

  • Employees, licensees, and affiliates of Marcentra Corporation N.V. cannot  participate. 

  • Choose a secure password (minimum 8 characters, including a letter,  number, and special character); keep it confidential. 

  • Log out after each session; notify us immediately at [email protected] if  account security is compromised. 

  • Verification: 

  • We may use third-party providers to confirm identity and financial  worthiness. 

  • Accounts with false/incomplete information may be suspended, with  legal action possible. 

  • 2FA may be required for withdrawals or security-sensitive actions.

  • We may use third-party providers to confirm identity and financial worthiness, including on-chain analytics providers for crypto transactions.

 

  • Currency: Select account currency at registration; deposits, withdrawals, and bets occur in this currency, with conversion fees if applicable. 

 

Verification Checks 

  • Scope: Conducted anytime to verify identity, address, age, payment methods,  and source of funds/wealth per AML regulations. 

  • Underage Gambling: 

  • Accounts of users under 18 (or local legal age) will be closed; deposits returned and winnings forfeited.

  • Documentation: Additional AML-related documents may be requested; failure  to provide them may suspend account options. 

Use of the Website 

  • Access: Provided "as is"; we may modify or suspend services without liability. 

  • Prohibited Use: 

  • No introduction of harmful software, unauthorized access attempts, or  data scraping. 

  • No promotion of unsolicited ads, affiliate links, or activities disrupting  other users or Service integrity. 

Restricted Territories 

  • Prohibited Jurisdictions: Gambling is banned for residents of: 

  • United States and its territories 

  • France and its territories 

  • Netherlands (including Curaçao and other territories) 

  • United Kingdom 

  • Australia 

  • Spain 

  • Singapore 

  • Iran, North Korea, Albania, Australia, Singapore, Germany, Italy, Sweden, Switzerland, Israel, Portugal, South Africa, Brazil, Peru, Barbados, Botswana, Cambodia, Jamaica,  Haiti, Mauritius, Myanmar, Nicaragua, Pakistan, Panama, South Sudan,  Syria, Yemen, Zimbabwe 

  • Responsibility: You must ensure local law compliance; accounts from  restricted areas void winnings, with funds returned (subject to fees). 

  • Prohibited Jurisdictions: Gambling is banned for residents of those jurisdictions listed on our Website from time to time.

  • Responsibility: You must ensure local law compliance; accounts from restricted areas void winnings, with funds returned (subject to fees). Use of VPNs or proxies to bypass geo-blocks is prohibited and may result in account closure and forfeiture per these Terms.

Deposits and Withdrawals 

  • Deposits: 

  • Use only payment methods in your name; we may limit methods per  CGA/AML rules. 

  • Made in account currency; conversion fees apply if deposited in another  currency.

  • Subject to daily/weekly/monthly limits, adjustable with a 7-day cooling off period for increases. 

  • Must be rolled over (risked) three times, or a 3% processing fee applies  (plus withdrawal fees). 

  • Withdrawals: 

  • Processed to the original deposit method; alternatives require ownership  verification. 

  • Minimum amount: EUR 20; subject to AML/responsible gaming  checks. 

  • Processed within 1-3 business days; large withdrawals may require extra  verification. 

  • Bonus winnings require meeting wagering requirements; non-compliance  may forfeit funds. 

  • Errors: Report mistakenly credited funds immediately; we may recover  overpayments or demand repayment for overdrafts. 

  • Suspension: Withdrawals may be halted if suspicious activity is flagged,  pending review. 

  • Crypto Transactions: Network fees, exchange-rate volatility, blockchain confirmation times, and address accuracy are your responsibility. On-chain transactions may be irreversible.

  • On-Chain AML: We may employ blockchain analytics to screen wallet addresses, transaction history, and typologies (e.g., mixer, darknet, sanctioned addresses); flagged transactions may be rejected, frozen, or reported.

  • Crypto Withdrawals: You must wager at least 100% of your deposit value before requesting a crypto withdrawal (in addition to bonus wagering requirements).

  • Travel Rule: Where applicable, we may require beneficiary and originator information for transfers between Virtual Asset Service Providers (VASPs).

Bonuses & Promotions

  • Eligibility: Bonus offers are discretionary and may have geography, KYC, or account status conditions.

  • Terms: Bonus-specific terms apply; cash balance is staked before bonus balance unless stated otherwise.

  • Wagering: Wagering requirements, eligible games, time limits, max bet per spin/hand, and contribution percentages are specified per offer.

  • Abuse: Multiple accounts, bonus hunting, collusion, chargebacks, or minimal-risk betting may result in bonus removal, winnings confiscation, and account action.

  • Expiry: Unused bonuses may expire per offer terms; the Operator may modify or withdraw promotions at any time.

Inactive/Dormant Accounts 

  • Definition: Inactive after 12 months with no login/transaction activity. 

  • Fees: A monthly fee may be applied if the balance is positive, until zero or  closure. 

  • Notice: 30 days’ prior notification before fees begin. 

  • Reactivation: Log in and complete a transaction (e.g., deposit, bet) to reactivate. 

  • Withdrawal: Balances in dormant accounts can be withdrawn per Section 9  policies. 

Account Closure 

  • By Player: Request closure via Customer Support at [email protected]; remaining  funds (excluding bonuses) refunded. 

  • By Operator: We may close accounts for breaches, regulatory issues, or  suspected fraud, with funds/winnings potentially confiscated. 

  • Self-Exclusion: Accounts under responsible gaming self-exclusion remain  closed until the period ends.

Payment Rules 

  • Processing: Via verified methods; third-party processors may apply additional  terms. 

  • Chargebacks: Initiating chargebacks may suspend/close accounts; abusers  may be banned and owe a €60 fee per incident. For crypto, network transactions are final and not reversible; any attempt to reclaim funds must be pursued off-chain with your wallet provider.

  • AML Checks: Transactions may be monitored for money laundering/terrorism  financing, with suspicious cases reported. 

Collusion, Cheating, Fraud, and Criminal Activity 

  • Prohibited Practices: 

  • Collusion with other players, use of bots, exploiting bugs/glitches,  fraudulent transactions. 

  • Consequences: 

  • Suspension/closure of accounts, forfeiture of funds/winnings, and  reporting to authorities. 

  • Additional verification may be required before withdrawals. 

  • RNG & Game Integrity: If a random number generator, pay table, or feed error is detected, affected bets may be voided and balances adjusted.

Intellectual Property 

  • Ownership: Marcentra Corporation N.V. owns the Service, trademarks, odds, and  systems. 

  • Restrictions: No unauthorized use of URLs, marks, or odds; no  copying/monitoring of content. 

  • Restrictions: No copying, scraping, reverse engineering, decompiling, or data mining; no automated access (bots, crawlers) outside documented APIs.

  • Third-Party Providers: Use may require accepting third-party terms; refusal may disable certain features.

  • Availability & Security: Service provided “as is”; availability not guaranteed; do not introduce malware, attempt unauthorized access, or DDoS the Website.

  • Errors & Communications: In case of communications/system errors affecting settlement, we may remove products, correct errors, and adjust balances.

Liability and Errors 

  • Liability Limits: 

  • Not liable for foreseeable losses unless breaching legal duties (e.g.,  negligence causing injury). 

  • Maximum liability: lesser of bet value or €500. 

  • Errors: Bets voided due to system malfunctions, human errors, or incorrect  odds; funds adjustable to correct mistakes. 

  • Force Majeure: No liability for delays/failures beyond our control (e.g., acts of  God, power cuts). 

  • Exclusions: We exclude liability for indirect or consequential losses, loss of profits, data, or business interruption, and for outages related to networks, ISPs, or mobile devices to the maximum extent permitted by law.

Responsible Gaming

  • Tools: Self-exclusion, time-outs, deposit/loss/wager limits with cooling-off periods; links to external support resources are provided.

  • Monitoring: Accounts may be suspended where harmful patterns are identified and pending affordability/SOW checks.

Complaints and Disputes 

  • Contact: Email concerns to [email protected] from your Registered Email Address.

  • Process: 

  • Disputes within 3 days of wager settlement; resolved within 28 days if  possible. 

  • Escalated to management if unresolved; CGA or Curaçao authorities may  be contacted. 

  • No Liability: We bear no responsibility for complaint outcomes. 

 

Miscellaneous 

  • Assignment: You cannot assign these Terms; we may assign rights to third  parties. 

  • Severability: Invalid provisions modified to align with intent; remaining Terms  unaffected. 

  • Notices: Sent to/from Registered Email Address in English. 

  • Termination: Terms apply until Service use ends; survive account closure. CGA Compliance Adjustments (2025) 

  • T&C Accessibility: Available on the Homepage in downloadable PDF format  with date/version. 

  • Escalation: If unresolved, you may escalate to the CGA or competent Curaçao authorities; without prejudice, the Operator may agree to independent ADR where appropriate.

License disclosure: 

Marcentra Corporation N.V. is licensed and regulated by the Curaçao Gaming Authority (CGA) under the National Ordinance on Games of Chance (LOK), License OGL/2024/234/0315.

© 2025 Bettorian. All Rights Reserved.

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Legals: KYC & Privacy Policy · Responsible Gaming Policy · Terms & Conditions · AML Policy

Find Us: This website is operated by Marcentra Corporation N.V., Cassandraweg 52, Curaçao (Company no. 151335).

Contact: [email protected]

 

Player Complaints Policy

Introduction

Marcentra Corporation N.V., licensed under the Curaçao Gaming Authority (CGA) for offering casino and sportsbook services through www.bettorian.com, is committed to the fair, transparent, and timely handling of all player complaints, in compliance with Article 5.3 of the National Ordinance on Games of Chance (LOK).

Filing a Complaint

Players may submit complaints regarding any Game of Chance related to the use and/or functions of www.bettorian.com within six (6) months from the date of the incident, free of charge.

Complaints must be submitted using the template provided on our Website and include the following information:

  • Complainant’s full name, address, and place of residence

  • Date of complaint

  • Language of submission: English, Dutch, or Papiamentu

  • Description of the incident

Acknowledgment

Complaints will be acknowledged in writing within one (1) week by the support team of Marcentra Corporation N.V. and www.bettorian.com, including an explanation of how the complaint will be handled.

Resolution

Marcentra Corporation N.V. will provide a final ruling in writing within four (4) weeks from receipt of the complaint.

If necessary, this period may be extended once by an additional four (4) weeks, with the player informed accordingly.

Alternative Dispute Resolution

Players may, at any time, request alternative dispute resolution at Marcentra Corporation N.V.’s expense.

For further details or assistance, players may contact the support team at [email protected].