Date: 01/09/2025

Introduction

These Terms and Conditions ("Terms") establish a binding legal agreement between you, the customer ("Customer"), and Marcentra Corporation N.V., a limited liability company registered in Curaçao with a registered address at Cassandraweg 52, Curaçao and company registration number 151335. Licensed and regulated by the Curaçao Gaming Authority (CGA) under the National Ordinance on Games of Chance (LOK) and License OGL/2024/234/0315, we provide sports betting and casino services through our website www.bettorian.com and related services (collectively, the "Service"). By accessing any section of the Website, opening an account, or using the Service—including via mobile or tablet devices—you agree to be bound by these Terms, which encompass the Website Terms and Conditions, game-specific rules, General Promotional Terms, promotion-specific terms, Privacy Policy, Cookie Policy, and any other applicable rules displayed on the Website (collectively, the "Terms of Use"). Your continued use of the Service signifies acceptance of these Terms, superseding any prior agreements, and acknowledges the inherent risk of financial loss in gambling, for which you assume full responsibility. Please read these Terms carefully, and if anything is unclear, contact our Customer Service Department at support@bettorian.com.

General Provisions

Acceptance: Using the Service or opening an account constitutes agreement to the Terms of Use.
Supersession: These Terms replace all previous agreements and apply to all betting and gaming activities.
Amendments:
We may modify the Terms due to regulatory updates, customer service improvements, or operational needs.
Material changes will be notified via email or Website notifications, requiring reconfirmation; non-substantial changes may occur without prior notice.
Continued use post-amendment indicates acceptance; unsettled bets prior to changes follow pre-existing Terms.
Conflict Resolution: In case of conflict, the Terms of Use listed in the Introduction prevail.
Language: The English version of these Terms is authoritative in case of discrepancies with other language versions.
Governing Law: The laws of Curaçao govern these Terms and the Service. Parties and Licensing. While Curaçao courts have primary jurisdiction, the Operator may bring proceedings in other competent jurisdictions where appropriate.
Operator: Marcentra Corporation N.V., licensed by the CGA for sports betting and casino services.
Regulatory Compliance: Operates under CGA oversight and LOK regulations.

Customer Obligations

Eligibility:
Must be 18 or older (or the legal gambling age in your jurisdiction).
Must be legally capable of entering binding contracts.
Must use the Service lawfully in your jurisdiction.
Account Use:
Act solely for personal, non-commercial purposes, not on behalf of others.
Use only funds you are authorized to deposit (e.g., as the legitimate owner of payment methods).
Maintain one account only; multiple accounts may lead to closure and forfeiture of winnings.
Prohibited Actions:
No fraudulent, illegal, or manipulative activities (e.g., reversing payments, using bots, exploiting glitches).
No use of information obtained illegally or in bad faith.
No conflict of interest or unpaid betting liabilities.
Responsibility:
Fully liable for financial losses from betting.
Must act in good faith toward the Service and other users.

Registration and Account Security

Registration Process:
Complete the registration form with accurate, up-to-date personal information (name, surname, address, email).
Pass verification checks, providing valid ID (e.g., passport, driver’s license, national ID) and proof of residence (e.g., utility bill).
Confirm acceptance of these Terms and answer eligibility questions (e.g., age, sole account, no self-exclusion).
Receive and confirm a registration email with a numbered, date-stamped T&C copy before depositing funds.

Account Rules:
One account per customer; duplicates by you or related parties are prohibited and subject to closure.
Employees, licensees, and affiliates of Marcentra Corporation N.V. cannot participate.
Choose a secure password (minimum 8 characters, including a letter, number, and special character); keep it confidential.
Log out after each session; notify us immediately at support@bettorian.com if account security is compromised.
Verification:
We may use third-party providers to confirm identity and financial worthiness.
Accounts with false/incomplete information may be suspended, with legal action possible.
2FA may be required for withdrawals or security-sensitive actions.
We may use third-party providers to confirm identity and financial worthiness, including on-chain analytics providers for crypto transactions.

Currency: Select account currency at registration; deposits, withdrawals, and bets occur in this currency, with conversion fees if applicable.

Verification Checks

Scope: Conducted anytime to verify identity, address, age, payment methods, and source of funds/wealth per AML regulations.
Underage Gambling:
Accounts of users under 18 (or local legal age) will be closed; deposits returned and winnings forfeited.
Documentation: Additional AML-related documents may be requested; failure to provide them may suspend account options.

Use of the Website

Access: Provided "as is"; we may modify or suspend services without liability.
Prohibited Use:
No introduction of harmful software, unauthorized access attempts, or data scraping.
No promotion of unsolicited ads, affiliate links, or activities disrupting other users or Service integrity.

Restricted Territories

Prohibited Jurisdictions: Gambling is banned for residents of:

Afghanistan
American Samoa
Australia
Brazil
Burma
Cuba
Curacao
Cyprus
Democratic Republic of the Congo
France
Germany
Iran
Israel
Libya
Netherlands
Netherland Antilles
North Korea
Palestinian Territory
Portugal
Syria
US Virgin Islands
United Arab Emirates
United States
United States Minor Outlying Islands
Yemen
Zimbabwe
Responsibility: You must ensure local law compliance; accounts from restricted areas void winnings, with funds returned (subject to fees).
Prohibited Jurisdictions: Gambling is banned for residents of those jurisdictions listed on our Website from time to time.
Responsibility: You must ensure local law compliance; accounts from restricted areas void winnings, with funds returned (subject to fees). Use of VPNs or proxies to bypass geo-blocks is prohibited and may result in account closure and forfeiture per these Terms.

Deposits and Withdrawals

Deposits:
Use only payment methods in your name; we may limit methods per CGA/AML rules.
Made in account currency; conversion fees apply if deposited in another currency.
Subject to daily/weekly/monthly limits, adjustable with a 7-day cooling off period for increases.
Must be rolled over (risked) three times, or a 3% processing fee applies (plus withdrawal fees).
Withdrawals:
Processed to the original deposit method; alternatives require ownership verification.
Minimum amount: EUR 20; subject to AML/responsible gaming checks.
Processed within 1-3 business days; large withdrawals may require extra verification.
Bonus winnings require meeting wagering requirements; non-compliance may forfeit funds.
Errors: Report mistakenly credited funds immediately; we may recover overpayments or demand repayment for overdrafts.
Suspension: Withdrawals may be halted if suspicious activity is flagged, pending review.

Crypto Transactions: Network fees, exchange-rate volatility, blockchain confirmation times, and address accuracy are your responsibility. On-chain transactions may be irreversible.
On-Chain AML: We may employ blockchain analytics to screen wallet addresses, transaction history, and typologies (e.g., mixer, darknet, sanctioned addresses); flagged transactions may be rejected, frozen, or reported.
Crypto Withdrawals: You must wager at least 100% of your deposit value before requesting a crypto withdrawal (in addition to bonus wagering requirements).
Travel Rule: Where applicable, we may require beneficiary and originator information for transfers between Virtual Asset Service Providers (VASPs).

Bonuses & Promotions

Eligibility: Bonus offers are discretionary and may have geography, KYC, or account status conditions.
Terms: Bonus-specific terms apply; cash balance is staked before bonus balance unless stated otherwise.
Wagering: Wagering requirements, eligible games, time limits, max bet per spin/hand, and contribution percentages are specified per offer.
Abuse: Multiple accounts, bonus hunting, collusion, chargebacks, or minimal-risk betting may result in bonus removal, winnings confiscation, and account action.
Expiry: Unused bonuses may expire per offer terms; the Operator may modify or withdraw promotions at any time.

Inactive/Dormant Accounts

Definition: Inactive after 12 months with no login/transaction activity.
Fees: A monthly fee may be applied if the balance is positive, until zero or closure.
Notice: 30 days’ prior notification before fees begin.
Reactivation: Log in and complete a transaction (e.g., deposit, bet) to reactivate.
Withdrawal: Balances in dormant accounts can be withdrawn per Section 9 policies.

Account Closure

By Player: Request closure via Customer Support at support@bettorian.com; remaining funds (excluding bonuses) refunded.
By Operator: We may close accounts for breaches, regulatory issues, or suspected fraud, with funds/winnings potentially confiscated.
Self-Exclusion: Accounts under responsible gaming self-exclusion remain closed until the period ends.

Payment Rules

Processing: Via verified methods; third-party processors may apply additional terms.
Chargebacks: Initiating chargebacks may suspend/close accounts; abusers may be banned and owe a €60 fee per incident. For crypto, network transactions are final and not reversible; any attempt to reclaim funds must be pursued off-chain with your wallet provider.
AML Checks: Transactions may be monitored for money laundering/terrorism financing, with suspicious cases reported.

Collusion, Cheating, Fraud, and Criminal Activity

Prohibited Practices:
Collusion with other players, use of bots, exploiting bugs/glitches, fraudulent transactions.
Consequences:
Suspension/closure of accounts, forfeiture of funds/winnings, and reporting to authorities.
Additional verification may be required before withdrawals.
RNG & Game Integrity: If a random number generator, pay table, or feed error is detected, affected bets may be voided and balances adjusted.

Intellectual Property

Ownership: Marcentra Corporation N.V. owns the Service, trademarks, odds, and systems.
Restrictions: No unauthorized use of URLs, marks, or odds; no copying/monitoring of content.
Restrictions: No copying, scraping, reverse engineering, decompiling, or data mining; no automated access (bots, crawlers) outside documented APIs.
Third-Party Providers: Use may require accepting third-party terms; refusal may disable certain features.
Availability & Security: Service provided “as is”; availability not guaranteed; do not introduce malware, attempt unauthorized access, or DDoS the Website.
Errors & Communications: In case of communications/system errors affecting settlement, we may remove products, correct errors, and adjust balances.

Liability and Errors

Liability Limits:
Not liable for foreseeable losses unless breaching legal duties (e.g., negligence causing injury).
Maximum liability: lesser of bet value or €500.
Errors: Bets voided due to system malfunctions, human errors, or incorrect odds; funds adjustable to correct mistakes.
Force Majeure: No liability for delays/failures beyond our control (e.g., acts of God, power cuts).
Exclusions: We exclude liability for indirect or consequential losses, loss of profits, data, or business interruption, and for outages related to networks, ISPs, or mobile devices to the maximum extent permitted by law.

Responsible Gaming

Tools: Self-exclusion, time-outs, deposit/loss/wager limits with cooling-off periods; links to external support resources are provided.
Monitoring: Accounts may be suspended where harmful patterns are identified and pending affordability/SOW checks.

Complaints and Disputes

Contact: Email concerns to support@bettorian.com from your Registered Email Address.
Process:
Disputes within 3 days of wager settlement; resolved within 28 days if possible.
Escalated to management if unresolved; CGA or Curaçao authorities may be contacted.
No Liability: We bear no responsibility for complaint outcomes.

Miscellaneous

Assignment: You cannot assign these Terms; we may assign rights to third parties.
Severability: Invalid provisions modified to align with intent; remaining Terms unaffected.
Notices: Sent to/from Registered Email Address in English.
Termination: Terms apply until Service use ends; survive account closure. CGA Compliance Adjustments (2025)
T&C Accessibility: Available on the Homepage in downloadable PDF format with date/version.
Escalation: If unresolved, you may escalate to the CGA or competent Curaçao authorities; without prejudice, the Operator may agree to independent ADR where appropriate.

License disclosure:

Marcentra Corporation N.V. is licensed and regulated by the Curaçao Gaming Authority (CGA) under the National Ordinance on Games of Chance (LOK), License OGL/2024/234/0315.

© 2025 Bettorian. All Rights Reserved.

Social: LinkedIn · X (Twitter) · Instagram · Facebook

Legals: KYC & Privacy Policy · Responsible Gaming Policy · Terms & Conditions · AML Policy

Find Us: This website is operated by Marcentra Corporation N.V., Cassandraweg 52, Curaçao (Company no. 151335).

Contact: hi@bettorian.com

Player Complaints Policy

Introduction

Marcentra Corporation N.V., licensed under the Curaçao Gaming Authority (CGA) for offering casino and sportsbook services through www.bettorian.com, is committed to the fair, transparent, and timely handling of all player complaints, in compliance with Article 5.3 of the National Ordinance on Games of Chance (LOK).

Filing a Complaint

Players may submit complaints regarding any Game of Chance related to the use and/or functions of www.bettorian.com within six (6) months from the date of the incident, free of charge.

Complaints must be submitted using the template provided on our Website and include the following information:

Complainant’s full name, address, and place of residence
Date of complaint
Language of submission: English, Dutch, or Papiamentu
Description of the incident

Acknowledgment

Complaints will be acknowledged in writing within one (1) week by the support team of Marcentra Corporation N.V. and www.bettorian.com, including an explanation of how the complaint will be handled.

Resolution

Marcentra Corporation N.V. will provide a final ruling in writing within four (4) weeks from receipt of the complaint.

If necessary, this period may be extended once by an additional four (4) weeks, with the player informed accordingly.

Alternative Dispute Resolution

Players may, at any time, request alternative dispute resolution at Marcentra Corporation N.V.’s expense.

For further details or assistance, players may contact the support team at support@bettorian.com.